Terms and Conditions

Removal Van Hackney Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removal Van Hackney provides removal, transport, packing, loading, storage coordination and related services within Hackney and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business making the booking or on whose behalf a booking is made.

Company means Removal Van Hackney, the provider of the services described in these Terms and Conditions.

Services means any removal, transport, loading, unloading, packing, dismantling, reassembly, storage coordination, and any related services provided by the Company.

Goods means the items and property that the Company is asked to handle, move, or transport.

Service Area means Hackney and the surrounding areas in which the Company provides services, as communicated by the Company at the time of booking.

2. Scope of Services

The Company provides domestic and commercial removal and transport services within the Service Area and to destinations agreed at the time of booking. Services may include, depending on the booking, packing and unpacking, loading and unloading, dismantling and reassembly of furniture, and transportation of Goods.

The precise Services to be provided will be set out in the booking confirmation and any accompanying written quotation or description issued by the Company. Only services explicitly agreed at the time of booking are included. Any additional or varied services may incur extra charges.

3. Booking Process

3.1 Booking Requests

The Client may request a quotation and make a booking by contacting the Company and providing accurate information regarding the nature of the move, the addresses involved, access details, the approximate volume, weight and nature of the Goods, and any special requirements.

3.2 Quotations

All quotations are based on the information supplied by the Client. Quotations may specify whether the price is calculated by time, volume, distance or a combination of these. Quotations are valid for the period stated by the Company. If no period is stated, they are valid for 30 days from the date of issue.

The Company reserves the right to amend or withdraw a quotation if the information provided by the Client is incomplete, inaccurate, or changes before the service takes place, or if the scope of work proves to be materially different from that described at the time of quotation.

3.3 Booking Confirmation

A booking is only confirmed once the Client has accepted the quotation or service description, agreed to these Terms and Conditions, and the Company has issued a confirmation. The Company may require a deposit as a condition of confirmation. Until confirmation is issued, availability is not guaranteed.

3.4 Client Responsibilities at Booking

The Client is responsible for:

Providing accurate and complete information, including all addresses, access restrictions, parking conditions, floor levels, lift availability, and any items requiring special handling.

Ensuring that any required parking suspensions, permits, or access permissions are in place and correctly arranged, unless otherwise expressly agreed in writing with the Company.

Informing the Company in advance of any items of exceptional value, fragility, size, or weight, and any Goods that may be hazardous or prohibited.

4. Payments and Charges

4.1 Pricing

The price for the Services will be set out in the quotation or booking confirmation. The price may be based on an hourly rate, a fixed fee, or another method as specified by the Company. Additional charges may apply where:

Work takes longer than estimated due to reasons outside the Company’s control.

Access is restricted, delayed, or more difficult than declared at the time of booking.

Additional Goods or services are requested on the day that were not included in the quotation.

4.2 Deposits and Prepayments

The Company may require a deposit or prepayment at the time of booking. The amount and timing of such payment will be communicated to the Client before confirmation. Where a deposit is required and is not received by the agreed time, the Company may treat the booking as cancelled by the Client.

4.3 Payment Terms

Unless otherwise agreed in writing, payment of the full balance for the Services is due either before commencement of the Services or immediately on completion of the Services on the same day. For business Clients, alternative payment terms may be agreed in writing prior to the booking.

Payment shall be made by a method accepted by the Company, as communicated to the Client. The Client is responsible for ensuring that any payment method used is valid and that sufficient funds are available.

4.4 Late Payment

If payment is not received in full when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of collection. The Company may also withhold or suspend further services until outstanding sums are paid in full.

5. Cancellations and Changes

5.1 Client Cancellations

The Client may cancel a booking by giving notice to the Company. The following cancellation charges may apply, unless otherwise agreed in writing:

More than seven days before the scheduled service date: any deposit paid may be refunded, less any reasonable administrative costs.

Between seven days and 48 hours before the scheduled service date: the Company may retain part or all of the deposit or charge a percentage of the quoted price.

Less than 48 hours before the scheduled service date or on the service date itself: the Company may charge up to 100 percent of the quoted price.

The precise cancellation charges and any applicable time periods will be confirmed at the time of booking and may vary depending on the nature of the job.

5.2 Company Cancellations or Changes

The Company will make reasonable efforts to honour all confirmed bookings. However, the Company may cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, staff illness, or safety concerns.

Where the Company cancels a booking, the Client will be offered an alternative date or a refund of any deposit or prepayment received for the affected Services. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

5.3 Changes by the Client

If the Client wishes to change the date, time, addresses, or scope of the Services, the Client must contact the Company as early as possible. The Company will endeavour to accommodate such changes, but does not guarantee availability. Changes may result in amended pricing or additional charges.

6. Client Obligations on the Day of Service

On the day of the move, the Client shall:

Ensure that the premises are accessible at the agreed time and that parking is available as arranged.

Supervise the move or appoint a representative to do so, remaining available to give instructions and answer queries.

Ensure that all Goods are properly packed, labelled, and ready for loading, unless packing services have been booked.

Securely disconnect and prepare appliances and equipment for transport, unless the Company has expressly agreed to undertake this.

Remove or secure any fixtures, fittings, or items that are not to be moved, to avoid confusion.

The Company reserves the right to refuse to transport any Goods that are hazardous, illegal, excessively dirty, infested, or otherwise unsafe, or which were not declared at the time of booking.

7. Liability and Limitations

7.1 General Liability

The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, or for delay, shall be limited as set out in this section.

7.2 Exclusions from Liability

The Company shall not be liable for:

Loss or damage arising from the Client’s failure to adequately pack, protect, or label Goods where packing is carried out by the Client.

Loss or damage to fragile or breakable items where the Client has not arranged for professional packing, or where such items were not disclosed in advance.

Loss of or damage to items of high value, including but not limited to jewellery, money, documents, works of art, antiques, or electronic data, unless such items were declared and specifically agreed in writing for transport.

Loss or damage caused by normal wear and tear, atmospheric or climatic conditions, inherent defects, or pre-existing damage.

Loss or damage caused by the Client’s instructions, lack of supervision, or by the actions of third parties not engaged by the Company.

7.3 Limits of Liability

To the extent permitted by law, the Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable and proportionate amount, which may be capped at the value of the affected Goods or the charges paid for the Services, whichever is lower, subject to any mandatory statutory rights of the Client.

7.4 Indirect Loss

The Company shall not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of business, loss of use, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

7.5 Claims Procedure

Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services. The Client shall provide evidence of the loss or damage and shall give the Company a reasonable opportunity to inspect the Goods and the premises where appropriate.

8. Waste, Rubbish and Environmental Regulations

8.1 Waste Removal

The Company is a removal and transport service and does not operate as a licensed waste carrier unless expressly stated. The Company will not remove or dispose of rubbish, waste, or unwanted items except where this has been specifically agreed in advance and the Company holds the necessary authorisations.

8.2 Prohibited Materials

The Client shall not present for removal any hazardous, toxic, flammable, or otherwise restricted materials, including but not limited to chemicals, paints, fuels, asbestos, or clinical waste, unless expressly agreed and legally permissible. The Company may refuse to handle any such items and may require the Client to arrange appropriate disposal.

8.3 Compliance with Regulations

The Client remains responsible for ensuring that any waste disposal requested through the Company complies with all applicable waste management and environmental regulations. Where the Company agrees to remove unwanted items, these will be handled in line with relevant legal requirements, and additional charges may apply for disposal, recycling, or specialist handling.

9. Insurance

The Company maintains insurance cover appropriate to its operations. This may include motor insurance, public liability insurance, and other cover relevant to the provision of removal services. The extent of any insurance and the conditions attached to it may be provided to the Client on request.

The Client is encouraged to arrange their own insurance for Goods in transit, particularly for items of high value, fragility, or special significance. The Company’s liability remains subject to the limits and exclusions set out in these Terms and Conditions, regardless of any insurance arrangements.

10. Access, Parking and Property Damage

The Client is responsible for ensuring that appropriate parking is available for the Company’s vehicles at all relevant locations. Any charges, penalties or fines arising from inadequate or improper parking arrangements due to the Client’s acts or omissions may be charged to the Client.

The Company will take reasonable care to avoid damage to property during the provision of the Services. However, the Company shall not be liable for damage to driveways, lawns, surfaces or access routes where the Client has requested or agreed that vehicles or equipment be moved or placed in such areas.

11. Force Majeure

The Company shall not be liable for any delay, failure or inability to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, strikes, labour disputes, road closures, utility failures, or government restrictions. In such circumstances, the Company may suspend or cancel the Services without liability, but will seek to reschedule where reasonably possible.

12. Data Protection and Privacy

The Company may collect and process personal data relating to the Client for the purposes of providing the Services, administering bookings and payments, and meeting legal and regulatory obligations. Personal data will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share it where necessary for the performance of the Services or as required by law.

13. Complaints

The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be investigated and, where appropriate, remedied. Timely communication will assist in resolving matters effectively.

14. Amendments to these Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulatory authority. The current Terms and Conditions will be made available by the Company upon request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking with Removal Van Hackney, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.



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Moving Man and Van Rates in Hackney, E5

For a hassle-free move to Hackney, do not miss to call us and hire our man and van services.



Guide price for the hire of a Transit Van /up to 300 cu ft/.

Price   1 man   2 men
Per Hour
(Min 2 hrs)		 from £60 from £84
Per Half Day
(Up to 4 hrs)		 from £240 from £336
Per Day
(Up to 8 hrs)		 from £480 from £672

Testimonials

HOW IT WORKS

The Best Removal Services in Hackney, E5 Just a Phone Call Away

If you are trying to move all by yourself in Hackney, you will soon find that that can be tiring and stressful. Sure, friends and family can help out but nothing compares to having professionals who know what they are doing around. We aim to help all our clients with all aspects of their removals.

  • Call us for a free quote and to book an appointment. Ask for pre-move survey if needed
  • Pick your removal vehicle of choice and our mover will visit your home
  • Let our team help you pack, load and transport your goods to their destination

What Our Customers Say

Excellent on Google
4.8 (64)
K

From first contact to the last item off the truck, our move was seamless. The team was always professional, polite, and careful with each item, never refusing a request.

R

I'm impressed by the level of service. Movers were prompt and courteous, and booking was a breeze. Price was right, too. Highly recommended!

J

Fantastic staff--polite and helpful from start to finish. No issues encountered. I recommend this company highly and would return.

S

Such a positive experience--the movers were friendly, patient, and handled everything with care. We wholeheartedly recommend them.

D

It's our second time using Removal Van Hackney, and they did a wonderful job again! The team was punctual, professional, and patient--which made our move stress-free.

J

I found Two Man in a Van Hackney to be very reliable and professional. Job was completed excellently and on time. Will use again.

D

The team from Removal Van Hire Hackney was a pleasure to work with--always professional and neat, making our move much smoother.

N

Even with my abrupt schedule change, they took care of things without complaint and kept the move smooth.

T

I couldn't be happier! Man and Van Hackney delivered fast service and clear pricing. The move went off without any trouble.

D

Great communication and timeliness--team followed directions and was careful with everything.

P

I can't thank Moving Van Hackney enough for their excellent service. They packed and delivered everything perfectly and made the whole process fuss-free. Great team and great value!

A

Absolutely fantastic movers. They worked quickly, handled everything carefully, and were incredibly polite and professional. My move was stress-free thanks to them!

I

A friend recommended Removal Van Hire Hackney for urgent moving and they did not disappoint. Quick, attentive, and very professional. Highly recommended.

B

Very polite and efficient movers--they handled my belongings carefully and quickly. I will be a repeat customer due to their excellent team and service.

K

The removals team was right on time and very efficient. They were courteous and assisted with everything. Minor issues after unpacking were fixed promptly. Highly recommended.

A

The best moving company we've ever used--professional, thoughtful, and always ready to assist.

A

Absolutely recommend Removal Van Hire Hackney! Their team was punctual and handled everything with such care and respect. They took all my needs into account and nothing seemed to be a problem.

B

Absolutely delighted with Removal Van Hackney. The movers were prompt, careful, efficient, and upbeat. Pricing was straightforward; what they quoted was what I paid.

A

So happy with Moving Van Hackney! Excellent communication, professional staff, and such friendly movers. Will definitely recommend to others.

R

Really happy with how straightforward and helpful everyone was. The movers were cautious and worked efficiently.

R

The Removal Van Hackney team surpassed my expectations. My property was kept safe, the move was very quick and punctual, and customer support was always there for any questions. Packing was efficient.

J

I'm thoroughly impressed by Removal Van Hackney. The entire team was polite, responsive, and handled my move efficiently at short notice. Reasonable pricing and excellent overall experience.

D

Very satisfied with the service! The movers were polite, fast, and took great care with our possessions. Thanks so much for making our move easy!

L

Great experience with Two Man in a Van Hackney today. Recommending this company to all my acquaintances.

B

I'm very satisfied with how helpful and efficient the moving crew was with packing and transporting my belongings.

N

They handled our move smoothly and professionally, finishing up in a single day.

J

Very good service with a personal touch. The man with the van packed everything well.

D

The entire journey with RemovalVanHackney was outstanding. Every detail was attended to professionally.

P

The boys managed the small move with care and kindness. Everything went smoothly, leaving me satisfied with the service.

A

The Moving Van Hackney team was of great assistance. Punctual and professional, they handled all moving day needs effortlessly, providing precisely the service I wanted.

K

Our office move with Removal Van Hire Hackney was handled with impressive efficiency. Their team was supportive and made the entire process stress-free. Highly recommended.

S

The Two Man in a Van Hackney team ensured efficiency and friendliness throughout, with quick packing and a timely return the next day for speedy unloading.

D

Effortless service by Removal Van Hire Hackney! They pampered my belongings with care and had the nicest staff. They transformed moving day into a carefree and fun occasion. Totally worth the money. Book them without reservation!

D

The moving service exceeded expectations with excellent customer service and a simple booking experience. The team was punctual and handled everything with great care, leaving no damage. Nothing was lost or broken during the move. Impressive overall!

A

An incredible moving experience. They offered competitive prices and efficient services, ensuring a seamless process. Thanks for making my move extraordinary!

M

Service was exceptional. Movers arrived on the dot and handled our items with care. Very efficient and polite team. Prices were quite competitive. We plan to use this service again.

A

Engaging Man and Van Hackney for my move was a fantastic decision! From the outset through to completion, the service was excellent. Phone customer service was super responsive, answering every question. On the moving day, the team arrived 10 minutes early, showing total professionalism. Strongly recommend using them!

A

Efficient and thoroughly professional service. Their punctuality and careful handling of my items led to a great experience that I recommend wholeheartedly.

D

Yesterday's move with RemovalVanHackney was made simple by their swift and efficient service. With their help, we packed and stored furniture with ease. Heartfelt thanks from us and our cat!

J

These movers showed up promptly and relocated all of our belongings within 2 hours. They were meticulous with our items, providing coverage for those requiring it. Polite and amiable service!

P

From the initial phone conversation to the final delivery, everything was handled with professionalism, efficiency, and meticulous care. Excellent communication. Highly recommended.

A

Moving with RemovalVanHackney was an excellent choice. Their high level of professionalism made the move easy. Strongly recommend them for any relocation plans.

J

I'm more than pleased with Removal Van Hire Hackney' service during my move. Their punctuality, hard work, and careful handling of my belongings were impeccable. Their professionalism comes highly recommended.

H

Wonderful service. They arrived as scheduled and finished the job in no time. Prices were fair.

A

Amazing service! Quick and professional, they treat your items with the utmost care and deliver them to the exact spot you specify. Highly recommended.

J

We are very happy with Removal Van Hackney. The packing was done carefully, the move went smoothly, and the unpacking service was a great help. Amazing company.

B

Amazing team effort. Although we tried to be prepared, they packed loose items swiftly and carefully. They came early and were set to start. Their friendliness and meticulousness were great. Best choice for moving.

G

The Moving Van Hackney team made our moving day stress-free. They were extremely careful and helpful with our possessions, ensuring a smooth process. No issues from start to finish. I highly recommend Moving Van Hackney for anyone moving.

H

Arriving on time, the movers were clean and amicable. Their assistance removed all the stress from the move. Removal Van Hackney provided amazing service from the first consultation through to delivery.

A

The service was fantastic, with an on-time driver who was kind and patient. Delivery was prompt. RemovalVanHackney gets my recommendation.

C

Man and Van Hackney movers arrived on time and worked diligently without stopping. They were very polite and friendly. The whole process was faultless, creating a stress-free move. I would highly recommend Man and Van Hackney to anyone seeking a smooth move.

A

Congenial, punctual, supportive, precise, cautious, and made certain our furniture was just where we wanted. 10/10 endorsement.

T

The movers that were sent to pack up and move me were so punctual. I highly recommend them. They are great.

R

Love how efficient the movers at RemovalVanHackney are. I reckon it would have taken me days to get organised, but they did it in no time.

S

The movers were efficient and swift, packing the bigger items with great attention to detail. Even the glassware that was delicate was packed diligently by them.

B

These movers did a fantastic job, showing great efficiency and professionalism during my move. They made sure that everything went smoothly and arrived at my new place safely. Would highly recommend their services!

H

* The professionalism displayed by the team at RemovalVanHackney during our move was commendable. Their organization and efficiency were top-notch.

D

I needed to start my new job right away, which meant that I didn't have a lot of spare time to unpack my home after my house move. I discovered Moving Van Hackney's unpacking service and thought it might be exactly what I was looking for. From the price to the time it took the movers to unpack - everything about this service was 10/10 - perfect. If you don't have time to unpack then try this company!

J

Thanks to the team at this company, our move was stress-free and seamless thanks to their impeccable packing service.

K

Their house moving team provided an exceptional removal service. I put plenty on their to-do list. They went about handling all the tasks in a systematic, professional manner. The end result was a move I'll remember for all the right reasons.

N

We recently relocated to Portugal and Man and Van Hackney helped us with our international removals. We were quite tense during the move as this had been a long time in the planning and we weren't sure what to expect! However, the team constantly put our minds at ease and were so helpful. We're thrilled to be here now and to have all of our belongings here in one piece too!

J

Worth every dollar and more.

T

The removals team's expertise and efficiency made my moving experience a positive one, cannot thank them enough for their great work.

L

Removal Van Hackney truly lives up to its name - they made my house move so quick and effortless! Their efficiency was unparalleled as they arrived on time, handled all my furniture with care and respect, and the team's politeness and courtesy were noteworthy. Without a doubt, I would use their services again.

Contact us

Company name: Removal Van Hackney
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 75 Mare St
Postal code: E8 4RG
City: London
Country: United Kingdom
Latitude: 51.5370190 Longitude: -0.0570950
E-mail: [email protected]
Web:
Description: Our professional removal van and man company in Hackney, E5 offers you exclusive deals on all relocation services. Pick up the phone and call us now.